Termini e condizioni del servizio

Effective Date: 29/12/2025
1. Acceptance of Terms
By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place any orders.
2. Orders & Order Acceptance
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability or errors in pricing.
Once your order is confirmed, you will receive an order confirmation via email.
3. Pricing & Payment
Prices displayed on the website are in [Currency] and are subject to change without notice.
Payment must be completed via the available methods, such as PayPal or credit/debit card.
Any applicable taxes, duties, or transaction fees are the responsibility of the buyer.
4. Shipping & Delivery
Shipping and delivery are governed by our [Shipping & Delivery Policy].
Estimated processing and shipping times are provided as a guide and are not guaranteed.
Buyers are responsible for any customs duties, taxes, or import fees applicable in their country.
5. Returns & Refunds
Returns and refunds are governed by our [Return & Refund Policy].
Customers should carefully review the policy before requesting a return.
6. Use Restrictions
Website content is for lawful personal or commercial use only.
You may not copy, distribute, reproduce, or use any content for unauthorized commercial purposes.
Any misuse of the website, including hacking, scraping, or fraudulent activity, is strictly prohibited.
7. Disclaimer
Product images, descriptions, and specifications may vary slightly.
We are not liable for delays or failures caused by circumstances beyond our control, including but not limited to shipping delays, customs, weather, or force majeure events.
8. Limitation of Liability
Our liability for any claim arising from use of the website or products is limited to the purchase price of the products involved.
We are not responsible for any indirect, incidental, or consequential damages.
9. Governing Law & Dispute Resolution
These Terms of Service are governed by the laws of China.
Any disputes will first attempt to be resolved through direct negotiation.
If unresolved, disputes may be submitted to arbitration or the courts of China.
11. Changes to Terms
We reserve the right to modify or update these Terms at any time.
Updated terms will be posted on the website with the effective date. Continued use of the website constitutes acceptance of the updated terms.
12. Contact Us
For any questions regarding these Terms of Service, please contact us at lily@vitalpets.cn.