Privacy policy
Last updated: June 27, 2026
V1talpetz operates this store and website, including all related information, content, features, tools, products, and services (“Services”). V1talpetz is powered by Shopify, which helps us operate and improve the Services.
This Privacy Policy explains how we collect and use your personal information when you use our website, place an order, or contact us.
1. Information we collect
We may collect the following information:
- Name, address, email address, and phone number
- Order and payment information
- Messages and communication you send to us
- Device and browsing information such as IP address and browser type
2. How we use your information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order updates and notifications
- Improve our website and services
- Prevent fraud and ensure secure transactions
3. Sharing of information
We only share your information when necessary with:
- Shopify and service providers (payment, shipping, and hosting)
- Delivery and logistics partners
- Legal authorities when required by law
We do not sell your personal information.
4. Data retention and security
We retain your personal information only as long as necessary to fulfill orders and provide support, or as required by law.
We take reasonable measures to protect your personal data, but no method of transmission or storage is completely secure.
5. Your rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion of your data
- Opt out of marketing communications
6. Contact us
📩 Business Email: lily@vitalpets.cn
📱 WhatsApp:+86 15320225847
We respond within 24–48 hours on working days.
7. Data controller
For the purposes of applicable data protection laws, V1talpetz is the data controller of your personal information.